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Telephone Script - Radiology
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“Welcome to Radiology at Southwestern Medical Center.  To connect you as quickly as possible to someone who can help you, please choose one of the 4 options.  You can interrupt by selecting an option at any time.  If you are calling from a physician’s office, please press ‘9’.  (See script for physician office calls below.)

For appointment scheduling, press ‘1.’
For Aston Radiology, press ‘1.’
For Breast Imaging, press ‘2.’
For Rogers MRI, press ‘3.’
For the PET Facility, press ‘4.’
For Zale Lipshy Hospital, press ‘5.’
To return to the main menu, press ‘0.’

For X-ray files and reports, press ‘2.’
For Aston Radiology, press ‘1.’
For Breast Imaging, press ‘2.’
For Rogers MRI, press ‘3.’
For the PET Facility, press ‘4.’
For Zale Lipshy Hospital, press ‘5.’
To return to the main menu, press ‘0.’

For procedure fees, press ‘3.’
For Aston Radiology, press ‘1.’
For Breast Imaging, press ‘2.’
For Rogers MRI, press ‘3.’
For the PET Facility, press ‘4.’
For Zale Lipshy Hospital, press ‘5.’
 To return to the main menu, press ‘0.’
 
If you have received a bill, and have questions, press ‘4.’

When a Physician’s Office selects ‘9’:
For Aston Radiology, press ‘1.’
For Breast Imaging, press ‘2.’
or Rogers MRI, press ‘3.’
For PET scans, press ‘4.’
For Zale Lipshy Radiology, press ‘5.’
To return to the main menu, press ‘0.’

{Silent ‘7’ for Transcription – link to Accurate AND Zale}
 For the Aston Radiology verbal reports system, press ‘1.’
 For the Breast Imaging verbal reports staff, press ‘2.’
 For Rogers MRI, the PET Center, or Zale Lipshy verbal reports system, press ‘3.’
 To return to the main menu, press ‘0.’

{Silent ‘8’ for UT Southwestern physician calls}

To repeat these menu options, just press ‘star.’  <2 second pause>  If none of these choices meet your needs, please press “0” or wait on the line for the first available clinic representative.”