“Welcome to the Ophthalmology Clinic at Southwestern Medical Center.  To connect you as quickly as possible to someone who can help you, please choose one of the 5 options.  You can interrupt by selecting an option at any time.  If you are calling from a physician’s office, please press ‘9’.  (See script for physician’s office calls below.)

For appointment scheduling, press ‘1’.
 For Lasik or refractive appointments, press ‘1’.
 To reach surgery scheduling, press ‘2’.
 If you are a new or follow up patient to ophthalmology or optometry, press ‘3’.
 To cancel any type of appointment, press ‘4’.
 To return to the main menu, press ‘0’.
 {Silent ‘3’ is for clinic to clinic scheduling requests.}

For instructions regarding prescription refills, press ‘2’.
If you are a patient, press ‘1’.
Patients are requested to contact their pharmacist for prescription refills.  If you have changed pharmacies and are unable to transfer your prescription; or, the pharmacist has indicated that you must contact your physician, please wait on the line to be transferred to a clinic representative.

If you are a pharmacy, press ‘2’.
Refill requests should be faxed to 214-648-7562.  Please include the patient’s name, telephone number, social security number, date of birth, physician’s name, name of medication to be refilled, last refill date, pharmacy name, telephone and fax numbers.  Faxes and messages are retrieved throughout the business day.  If you need to speak to the clinic immediately, press ‘1’, otherwise leave a message after the tone.

To return to the main menu, press ‘0’.

For medical questions, or if you require urgent medical attention, press ‘3’.

For billing, insurance, or treatment authorizations, press ‘4’.
For billing inquiries, press ‘1’.
For insurance or treatment authorizations, press ‘2’.
To return to the main menu, press ‘0’.

   When a physician’s office selects ‘9’:
    To speak with a clinic representative, press ‘1’.
    To schedule a patient appointment, press ‘2’.
    To return to the main menu, press ‘0’.

For Optometry, the Optical Shop, or to inquire about a contact lens order, press ‘5’.
For Optometry, press ‘1’.
For the Optical Shop, press ‘2’.
For contact lens orders, press ‘3’.
To return to the main menu, press ‘0’.