For appointment scheduling, press ‘1.’

If you are a new patient, press ‘1.’

Existing patients should press ‘2.’

To return to the main menu, press ‘0.’

{Silent ‘3’ is for clinic to clinic scheduling requests.}[1]

For instructions regarding prescription refills, press ‘2.’

If you are a patient, press ‘1.’

Patients are requested to contact their pharmacist for prescription refills.  If you have changed pharmacies and are unable to transfer your prescription; or, the pharmacist has indicated that you must contact your physician, please wait on the line[2]to be transferred to a clinic representative.

If you are a pharmacy, press ‘2.’

Refill requests should be faxed to 214-64X-XXXX.   Please include the patient’s name, telephone, social security number, date of birth, physician’s name, name of medication to be refilled, last refill date, pharmacy name, telephone and fax numbers.  Faxes and messages are retrieved throughout the business day.  If you need to speak to the clinic immediately, press ‘1’, otherwise leave a message after the tone.

To return to the main menu, press ‘0.’

For medical questions, or if you require urgent medical attention, press ‘3.’

For billing, insurance, or treatment authorizations, press ‘4.’

For billing inquiries, press ‘1.’

For insurance or treatment authorizations, press ‘2.’

To return to the main menu, press ‘0.’

                                                 When a Physician’s Office selects “9”:

                                                             To speak with a clinic representative, press ‘1’.

                                                             To schedule a patient appointment, press ‘2’.

                                                             To return to the main menu, press ‘0’.

{Silent ‘8’ for UT Southwestern physician calls}[3]

To repeat these menu options, just press ‘star.’

<2 second pause>

If none of these choices meet your needs, please press “0” or wait on the line² for the first available clinic representative.”[4]