General

Summary of Medical Center Visits 4 Feb 2003

Outcome of Medical Center Visits

Business Rules Workgroup

Employee Development Task Force / Employee Standards Work Group

Medical Director Job Description

Clinic Manager Job Description

Final Credo

Clinical Service Standards

PACT Contract

PACT Badge

Clinical Support Systems Task Force

Telephone Script - Standard Call Processing

Telephone Script - After Hours Call Processing

Telephone Script - Ophthalmology

Telephone Script - Radiology

Voicemail Standards

Metrics Task Force

Pilot Scorecard

Pilot Scorecard Mock-Up

Primary Care Task Force

Managers Clinical Operations Committee

Physician Clinic Leader - Ideal Attributes

Medical Directors Clinical Operations Committee