I. Scorecard Presentation

Drs. Willette and Chwialkowski provided a demonstration of the electronic  scorecard.  They demonstrated the wide range of data that will be available and  the variety of ways it can be customized and presented.

The departmental chars and medical directors will need to decide how much  information will be made available to clinical faculty.  Many members of the  Committee indicated the value in allowing faculty providers compare their  individual statistics with their peers.  Many felt access to  this data will give the  physicians the information and incentive to make positives decisions regarding  their clinical business.

Dr. Rutherford explained that a user’s manual is being developed by Dr. Willett  and Judye Gremm that will help faculty and administrators navigate the  scorecard.  Dr. Willett will be leading training sessions over the next two months.

The Medical Directors were reminded that access to this sensitive information  will require responsibility to use it professionally.

It was observed that while faculty should only have access to their individual data  and that of their department, it will be interesting for everyone to see generalized  data for the practice as a whole.   It was also observed that this data will allow  the practice to better negotiate managed care contracts.

The members agreed that it would be valuable to continue demonstrations and  discussions on the scorecard at the next meeting on December 12th.  It was  hoped that faculty who have been participated in training will be able to comment  on their observations of the product.

Drs. Willett and Chwialkowski will be asked to return for the next meeting.

II. Friday, December 26th Clinic Staffing

Cindy Lochte reviewed the plan for clinic staffing on Friday, December 26.  It has  been agreed that each clinic will be staffed to handle patient emergencies and  urgent phone calls on that day.  Clinics will be staffed with one person to handle  the phones, one nurse, and one physician.  Staff working on December 26th will  be given another day off for the holiday.

The clinics will provide Cindy Lochte with a front office phone number and a  phone number at their nurses’ station where calls to the clinic will be directed.   Telecommunications will program the clinical phones to direct calls to these lines  appropriately, and send any overflow calls to the CTCS operators. 

The programming that Telecommunications will be providing for December 26th  can be used for subsequent ice days, which will be very useful in the future.

Patients will be alerted that the clinics are open for urgent needs only and that  normal clinic  hours will resume on Monday, December 29th.

III. Clinic Managers and Medical Directors Executive Committee

Dr. Rutherford provided the Committee members with the names of those  Clinical Mangers and Medical Directors who will comprise the first Executive  Committee of the Clinical Operations groups.   Members meeting availability is being collected and the first meeting will be scheduled shortly.

The next meeting of the Medical Directors Clinical Operations Committee is scheduled for Friday, December 12, 2003 from 7:00 – 8:30 a.m. in the B12 conference room.