| Consultation and Drop-Off Hours: Monday - Friday, 9:00 am - 4:00 pm (except UTSW holidays)
Technical and Engineering Services: The Bioinstrumentation Resource Center provides engineering and technical support to UTSouthwestern research and clinical laboratories on a cost recovery basis. Services available include:
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Equipment and instrument calibration, repair, and preventive maintenance.
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Custom modifications, enhancements, and integration of off-the-shelf laboratory instruments to give UTSouthwestern a competitive edge in research and service, and to meet special needs not covered by commercially available equipment.
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Design, fabrication, and integration of novel apparatus and devices.
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Interfacing of laboratory instruments to computers for data acquisition and control.
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Writing of embedded control software for laboratory experiments.
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Design documentation, including engineering calculations, drafting, computer aided design, finite element analysis, simulation, and assistance with preparation of background documents for patent and FDA applications.
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Consultation for planning, selection, installing, and choosing instrumentation and service providers for laboratories.
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Assistance with solving problems in the design of experimental apparatus, operation of instruments, and capture and intrepretation of data.
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Training in aspects of laboratory instrumentation, LabView programming, interfacing, troubleshooting and preventive maintenance.
Estimating, Reporting, Priority and Expediting:
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For estimates on large projects (such as engineering or programming work), estimate charges will be based on a detailed engineering estimate. Engineering estimates require time and resources to prepare. If the estimate is for a new type of project, the client may be asked to pay the costs of engineering work, drawings, calculations, and tests required to develop the estimate, and an estimate of these costs will be provided without charge for approval before the estimate is made.
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Although Bioinstrumentation will make every effort to keep charges within the estimated cost, estimates cannot be guaranteed. Bioinstrumentation will notify a customer before continuing with work that will exceed the estimated cost.
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An estimate will be available for all jobs before work is begun. For all jobs with estimated costs over $100, the client must approve the estimate in writing.
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A printed Work Order Report detailing all charges will be available with each completed order. A status report will be available for all orders not completed at any time on request.
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Work Orders are generally handled in the order in which they were received unless expedited service is requested (50% higher rate applies). Expediting (special scheduling of work on short notice) costs more because it interrupts the flow of scheduled work in Bioinstrumentation. Expediting may be necessary to care for urgent problems. It may represent a good value for the laboratory, for example if it avoids down-time on instruments that are needed for continual use.
Payment Terms:
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Payment can be made with a paper IDR.
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Before Bioinstrumentation can open and schedule an order to perform work or order parts, the customer must provide a requisition number and an account number. (These numbers can be telephoned, faxed or emailed. Bioinstrumentation will need the paper IDR before the work is started.)
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Mechanical repairs and work is warrantied
Equipment Pick-up/Delivery:
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